Owulo Skin

Terms of Service

Effective from: July 2026

Welcome to Owulo. Please read these Terms of Service carefully before using the app.

These Terms of Service ("Terms") govern your use of the Owulo Skin application and any associated features, services, and websites (together, "Owulo" or the "App"). These Terms are a contract between you and Owulo (Pty) Ltd ("we", "us", "our"). By creating an account or using the App, you agree to these Terms.

Please also read our Privacy Policy, which explains how we collect and use your personal information and forms part of this agreement.

If you do not agree to these Terms, do not use the App. Questions? Contact us at support@owulo.com.

1. Who We Are

Owulo (Pty) Ltd is a technology company incorporated in the Republic of South Africa. We build AI-powered tools to help people understand their skin, track their progress, and make more informed decisions about their skincare routines.

2. Your Account

Minimum age: you must be at least 13 years old to use Owulo. If you are between 13 and 17, your parent or legal guardian must review and agree to these Terms on your behalf. By using the App, you confirm that you meet this requirement.

Creating your account: you agree to provide accurate and complete information when registering, and to keep your account information up to date. Your account is personal to you; you may not share your login credentials or make your account available to anyone else. You are responsible for all activity under your account.

If you become aware of any unauthorised access to your account, contact us immediately at support@owulo.com.

Closing your account: you may delete your account at any time via Settings → Delete Account. See our Privacy Policy for details of what happens to your data when you do.

3. What Owulo Is, and Is Not

What Owulo does: Owulo provides AI-powered skin analysis, personalised skincare guidance, routine evaluation, product scoring, daily check-ins, and a conversational AI feature called Mirror Chat, designed to help you build better skincare habits and understand your skin over time.

Not medical advice: Owulo is not a medical service. Nothing in the App, including skin scores, AI-generated analysis, product recommendations, routine suggestions, or Mirror Chat responses, constitutes medical advice, diagnosis, or treatment. The App is not a substitute for consultation with a qualified healthcare professional, dermatologist, or pharmacologist.

You must not rely on Owulo as a replacement for professional medical or dermatological care.

Product recommendations: Owulo may recommend or score skincare products based on ingredient analysis and your skin profile. These recommendations are for general informational purposes only. Product formulations can change without notice. You are responsible for verifying ingredients against your own known sensitivities and allergies before using any product.

We do not guarantee that any recommended product will be suitable for your individual skin type, medical history, or sensitivities. We strongly advise performing a patch test on a small area of skin before introducing any new product recommended by the App into your routine.

No guaranteed results: we do not guarantee any specific skin outcome, improvement, transformation, or result from use of the App. Individual results will vary based on skin type, lifestyle, consistency of use, and many other factors outside our control.

4. AI Features and Outputs

Owulo uses artificial intelligence to power its skin analysis, scoring, routine evaluation, and Mirror Chat features. When using these features, you acknowledge that AI-generated outputs may not always be accurate, complete, or consistent; results can be affected by factors outside our control, including image quality, lighting, device camera variation, and the limitations of current AI technology; you should not make significant health, medical, or financial decisions based solely on AI-generated outputs; and outputs reflect the state of our systems at the time they are generated and may not account for changes in your skin, your products, or scientific understanding.

We are continuously working to improve the accuracy and reliability of our AI systems. Certain features may be experimental and will evolve over time. If you notice an output that seems incorrect, contact us at support@owulo.com.

5. Acceptable Use

You may use Owulo for personal use and lawful content creation purposes, in compliance with these Terms and applicable law. You may not misuse, resell, replicate, or commercially exploit the App itself or its underlying systems.

You agree not to: upload photographs of any person other than yourself without their explicit consent; use the App to harass, harm, or intimidate any person; attempt to reverse-engineer, decompile, or extract source code from the App or any AI systems within it; use automated tools, bots, or scrapers to access or extract data from the App; upload obscene, offensive, or infringing content; use the App for any unlawful, fraudulent, or abusive purpose; impersonate any person or entity; attempt to gain unauthorised access to the App or its infrastructure; or develop a competing product or service using data or insights derived from the App.

We reserve the right to suspend or terminate your account if you breach any of the above, without notice and without liability to you.

6. Your Content

Ownership: you retain ownership of the photographs, diary entries, notes, and other content you create and submit through the App ("Your Content").

Licence to Owulo: by submitting Your Content, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, and use Your Content solely for the purpose of providing the Owulo service to you. This licence does not give us the right to sell Your Content, share it with third parties for their own purposes, or use it to train AI models without your explicit, separately obtained consent. See our Privacy Policy for full details.

Your responsibilities: you represent and warrant that you have the right to submit Your Content; it does not infringe the rights of any third party; you will not submit photographs of any person other than yourself without their explicit consent; and it does not contain false or misleading information.

Content we may remove: we reserve the right to remove any content that violates these Terms, is unlawful, offensive, or otherwise inappropriate, without prior notice.

7. Subscriptions and Payment

Free and paid tiers: Owulo offers a free tier with limited features and paid subscription plans ("Owulo Pro") that unlock additional functionality. Current pricing is displayed within the App at the time of purchase.

Billing: subscriptions are billed in advance on a monthly or annual basis through Apple (App Store) or Google (Google Play), depending on your device. All payment processing, billing disputes, and refund requests are governed by Apple's and Google's respective terms and policies, not by Owulo. We do not receive or store your payment card details.

Auto-renewal: subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. You can manage and cancel your subscription through your App Store or Google Play account settings.

Cancellation and refunds: cancelling means your subscription will not renew at the end of the current billing period; you retain access to Pro features until then. Refunds are governed by Apple's or Google's refund policies. Deleting your Owulo account does not automatically cancel your subscription, you must cancel it separately to avoid future charges.

Price changes: we reserve the right to change subscription pricing, with reasonable advance notice before any increase takes effect. You may cancel before the change takes effect if you do not wish to continue at the new price.

8. Intellectual Property

The App, including its design, code, AI models, scoring methodology, ingredient database, brand elements, and all content we produce, is owned by Owulo (Pty) Ltd or its licensors and is protected by applicable intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for your own personal and content creation purposes in accordance with these Terms. This licence does not transfer any ownership of the App or its content to you.

You may not copy, reproduce, distribute, or create derivative works from any part of the App without our prior written consent. While you may share static screenshots or video captures of your personal skin journey for content creation purposes, you may not systematically scrape, compile, or republish Owulo's ingredient database, scoring methodology, or scoring metrics for commercial distribution or any competing purpose.

Our name, logo, and brand elements may not be used without our prior written permission.

9. Third-Party Services and Links

The App may integrate with or link to third-party services, websites, or products. We do not control these third parties and are not responsible for their content, practices, or terms. Your use of any third-party service is at your own risk and subject to that third party's own terms and privacy policy.

The App may include affiliate links or product recommendations through which we may earn a commission if you make a purchase. This does not affect the objectivity of our analysis or recommendations.

10. Disclaimer of Warranties

Your use of the App and its features is entirely at your own risk.

The App and all content, features, and services provided through it are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, availability, reliability, or non-infringement.

We do not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components; that any skin analysis, score, recommendation, or AI output will be accurate, complete, or suitable for your individual circumstances; or that any product recommended by the App will be safe or effective for you.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under the laws of your jurisdiction.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Owulo (Pty) Ltd, its directors, employees, contractors, and affiliates will not be liable for: (a) any loss, injury, adverse skin reaction, allergic response, or health consequence arising from your use of or reliance on any skin analysis, score, product recommendation, or other output generated by the App; (b) any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill; (c) any damages arising from your inability to access or use the App, or from unauthorised access to or alteration of your account or content; (d) any loss or damage arising from your reliance on any third-party content, product, or service referenced or recommended within the App.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the App will not exceed the greater of: (i) the amount you paid to Owulo in the six months preceding the claim, or (ii) ZAR 500 (or the local currency equivalent).

Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the fullest extent permitted by applicable local law.

12. Indemnity

You agree to indemnify and hold harmless Owulo (Pty) Ltd, its directors, employees, contractors, and affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms; your use of the App in violation of applicable law; Your Content, including any claim that it infringes a third party's rights; or any misuse of AI outputs or recommendations from the App.

We reserve the right to assume control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate with us.

13. Changes to the App and These Terms

Changes to the App: Owulo is a living product. We may add, change, or remove features at any time. Where possible, we will give you reasonable notice of significant changes, but we are not obligated to do so and will not be liable for any change, suspension, or discontinuation of any feature or the App itself.

Changes to these Terms: we may update these Terms from time to time to reflect changes in the App, applicable law, or our practices. We will notify you of material changes via the App or by email. The "Effective date" at the top of this document reflects the most recent update.

Continued use of the App after updated Terms take effect constitutes your acceptance of the changes. If you do not accept the updated Terms, you must stop using the App.

14. Termination

You may stop using the App at any time.

We may suspend or terminate your access to the App at any time, with or without notice, if we believe you have breached these Terms or if we are required to do so by law. If your access is terminated due to a breach, you will not be entitled to any refund of subscription fees paid.

We may also terminate inactive accounts that have been unused for more than 12 months, after giving you notice.

Upon termination, your right to use the App ceases immediately. Sections 3, 6, 8, 10, 11, 12, 15, and 16 survive termination.

15. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa.

Informal resolution: we encourage you to contact us at support@owulo.com to resolve any dispute informally before initiating formal proceedings. You agree to attempt informal resolution for at least 30 days before starting arbitration or any other proceeding.

Arbitration and class action waiver: any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the App that is not resolved informally will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court where eligible.

You and Owulo each agree that any proceeding will be conducted only on an individual basis and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, or representative action or proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

This arbitration and class action waiver clause does not apply to, and does not limit, any right or remedy that cannot be waived or restricted under applicable mandatory consumer protection law, including in South Africa, the European Union, the United Kingdom, or any other jurisdiction that does not permit pre-dispute arbitration or class action waivers for consumer claims. Where this clause is found unenforceable as to a particular claim or party, that dispute will instead be resolved by the courts identified below, and the remainder of this clause continues to apply to all other claims and parties to the fullest extent permitted.

Courts: for any dispute not subject to arbitration under this Section (including where arbitration is unavailable, unenforceable, or waived by us), the courts of the Republic of South Africa will have non-exclusive jurisdiction, without prejudice to any mandatory local forum rights you have under the laws of your own country of residence.

For users outside South Africa: nothing in these Terms is intended to exclude rights you have under mandatory local consumer protection laws that cannot be contractually waived. Where local law requires a different governing law, forum, or dispute-resolution mechanism for consumer disputes, that local law will apply to the extent required.

16. General

Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Owulo regarding your use of the App.

Severability: if any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions continue in full force.

No waiver: our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce it in the future.

No assignment: you may not transfer or assign your rights under these Terms to any other person without our prior written consent. We may assign our rights under these Terms without restriction.

Feedback: we welcome feedback and suggestions about the App. If you share feedback with us, you agree that we may use it to improve the App without any obligation or payment to you.

17. Contact

For questions about these Terms or the App: email support@owulo.com. Owulo (Pty) Ltd | Incorporated in South Africa.

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